Ombudsman as Мediator

Mediation

Mediation - Easy Resolution

Mediation may help conflicted parties to mutually find acceptable solutions
Mediation is a procedure which is:
  • Voluntary for all participants
  • Aimed at finding solutions acceptable to all
  • Informal (unlike courts, arbitration etc.)
  • Confidential (everything said is treated as confidential)
  • Initiated within the shortest period possible
  • Without winners or losers i.e. everyone wins
  • Important because long-term solutions are found
Mediation is for everyone who has some conflict, misunderstanding or problem with another person and does not know how to solve it.
Advantages of mediation are:
  • Decisions and resolutions are reached by yourselves
  • Agreements are reached in accordance with your needs and interests
  • It improves relations with the other party
  • It facilitates future mutual communication
  • It saves money and time
  • You take a positive attitude towards potential conflicts
Mediation involves conflicted parties and a mediator who:
  • Is unbiased and neutral
  • Helps both parties to listen and understand each other
  • Helps them to reach agreement on the solution of the problem
  • Does not impose his/her own solution
  • Is an expert specialised in resolving conflicts
Resolve conflicts (get rid of conflicts) in a constructive manner: Through MEDIATION
If you have a conflict situation you want to deal with immediately, call 021 487 41 44.